Terms of service
Clove & Calm — Terms of Service
Last updated: June 2026
Welcome to Clove & Calm. These Terms of Service ("Terms") govern your use of our website cloveandcalm.com (the "Site") and any purchases made through it. By using our Site or placing an order, you agree to these Terms in full.
1. About Us
Clove & Calm is operated by Clove And Calm Ltd, a company registered in England and Wales.
- Company registration number: 17239466
- Registered office: 24 Empire Drive, Carterton, Oxfordshire, OX18 1BY
- Contact email: hello@cloveandcalm.com
- ICO registration number: ZC155921
2. Use of Our Website
You must be at least 18 years old to place an order with us. By using this Site, you confirm that the information you provide us is accurate and that you have the legal right to use any payment method provided at checkout.
You agree not to misuse our Site, including attempting to gain unauthorised access to our systems, posting harmful content, or using the Site for any unlawful purpose.
3. Products and Descriptions
We work hard to ensure product descriptions, images, and pricing on our Site are accurate. However, slight variations in colour, texture, or finish may occur due to photography and individual screen settings, particularly for natural materials. We reserve the right to correct any pricing or description errors at any time, including after an order has been placed, in which case we will contact you before proceeding.
4. Orders and Acceptance
When you place an order, you'll receive an order confirmation email — this confirms we've received your order but does not guarantee acceptance. A contract is only formed once we send you a dispatch confirmation. We reserve the right to refuse or cancel any order, for example in cases of pricing errors, suspected fraud, or stock unavailability, in which case you will receive a full refund.
5. Pricing and Payment
All prices are listed in GBP (£) and include UK VAT where applicable. Payment is processed securely at checkout. We do not store your full payment card details — these are handled by our secure payment provider, Shopify Payments.
6. Delivery
Please refer to our Shipping Policy for full delivery information. Delivery timeframes are estimates and not guaranteed.
7. Your Right to Cancel and Returns
Please refer to our Returns & Refund Policy for full details of your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
8. Intellectual Property
All content on this Site — including our name, logo, branding, photography, and written content — is owned by Clove And Calm Ltd and protected by copyright and trademark law. You may not reproduce, copy, or use our content without our written permission.
9. Limitation of Liability
We provide our Site and products with reasonable care and skill. To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the Site or our products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law.
10. Privacy and Data Protection
We take your privacy seriously. Please refer to our Privacy Policy for full details of how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO), registration number ZC155921
11. Complaints
If you have a complaint about your order or our service, please contact us in the first instance at hello@cloveandcalm.com. We aim to respond to all enquiries within 2 working days.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or the law. The version published on our Site at the time of your order will apply.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms, please contact us:
Clove And Calm Ltd Email: hello@cloveandcalm.com